Hello everyone and welcome back to the Art of Business English. A happy new year to all my listeners. I hope your year has got off to a great start and you are full of vision and ideas. I released an episode on New Year’s Day for goal setting, I hope that you have listened to that episode and have your 2019 goal setting plan underway.
In this week’s episode we are going to look at improving our communications skills in English. Do you attend meetings regularly in English? Are there times when you need to disagree with what someone is proposing? Does the thought of trying to disagree with your peers in English make you a little nervous? Well, if that sounds like you then don’t despair, for today I am going to show you a number of ways that you can disagree in English.
The thought of disagreeing with someone can make some people feel a little uncomfortable, and sometimes if we are not careful, we can offend people. Remember, we need to be tactful in English and try and not be too direct.
In today’s episode I am going to cover the following:
Right, let’s get things started.
The first thing you need to understand in English is that we tend to speak less directly than in Spanish. If you are a non-native English speaker, this can mean that sometimes you are too direct with your clients or colleagues. This can sound rude and we should always try and avoid being rude. Let me give you an example.
Lo siento, pero me temo que no estoy de acuerdo con esa idea.
If we translate that, it might sound something like this.
Sorry, but I’m afraid I don’t agree with this idea.
This in English sounds OK, it’s not overly direct as we have used the word, I’m afraid, which means I’m sorry. However, an English native might say something like.
Sorry, but I am not sure if that is a good idea.
Obviously, we think that it is not a good idea. However, we have used a couple of techniques to soften the message. Firstly, you say “I’m not sure” meaning you put the focus on you and not on to the person who raised the idea. Secondly, we have negated with not, our opinion and thirdly. We have used a positive adjective “good” to refer to the idea, instead of saying “bad idea” with a negative adjective.
These are two small techniques we can use to soften the message.
Let’s take a look at some other expressions we can use to soften our opinion.
You’ll notice that in each of the examples, I am always referring to the idea and not the person who put the idea forward.
The second strategy we can use to disagree with someone is to compliment or acknowledge positively the idea and then move on to politely disagree with it. Let’s take a look at how this works in practice.
As you can see, here I am complimenting and thanking the person for their ideas, and then following up with the rebuttal. Remember, anything that comes after “but” or “however” is what is recalled by the listener. We use “but” to contrast between ideas. People naturally and sub-consciously accept that what comes after the word “but” is your actual opinion.
OK, let’s take a look at how we can disagree more strongly with someone.
At times there will be the need to be firm with someone and make it clear that you disagree with them. Being firm is fine, however being rude is not. So, we always need to remember that we are dealing with people and people have feelings. The golden rule that I am sure your mum taught you is, “speak to others how you would like to be spoken to”.
Right, let’s take a look at some expressions we can use to disagree firmly.
Let’s break down these points. We can use “totally”, “completely” or “firmly” in front of disagree to make our objection to the point even stronger.
In the second example, we are using a very typical expression in English, “To be out of the question”. If something is out of the question, then it means that it is impossible and not even something that should be considered.
In the third example we are providing some reasoning for our objection. If we want to make our ideas stronger then we should always try and attach an example to them. This is a great skill to learn for all students who wish to improve their communication skills. Let me give you another example.
“Sorry John, I can’t accept that option because it would mean exposing the company to unnecessary risk which I am not willing to take at this time”.
See, super clear and even though it is direct and firm, it is still not rude. I have led by saying sorry, then I have used the person’s name that I have their complete attention and then I follow with “because” and my reasoning.
The third and fourth examples I gave earlier are pretty straight forward. The 5th option is using the negation “not” and then the positive verb form “agree”, which is a little less direct but also very clear.
In the final example, what I am actually doing is asking a question. What this question style actually transmits to the listener is that I am surprised that they could even consider this as an option. Technically it is not a real question as the answer or idea I want to convey is that this is not a good idea.
Let’s move on to the last part of the episode.
Andrew is the CEO and founder of the Art of Business English. Besides teaching and coaching native Spanish speakers in Business English, he is also passionate about mountain biking, sailing and healthy living. When He is not working, Andrew loves to spend time with his family and friends.
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